Tanzania: Airtel announced today that it will offer its BlackBerry
customers a service waiver following a global outage attributed to the
service provider Research in Motion.
Research in Motion has now fully restored data services to its BlackBerry
devices. The BlackBerry outage was caused by a hardware error which halted
messaging and Web browsing across many parts of the world, disrupting
services for 3 days. The disruptions began in Europe, the Middle East,
Africa and India early in the week and later spread to North America.
Mr. Sam Elangalloor, the Managing Director of Tanzania stated “We remain
concerned about the inconvenience this has caused to all our BlackBerry
users earlier this week and we would like to compensate both our pre paid
and post paid customers for the inconvenience as best we can. For our pre
paid customers, we will extend the subscription of the services for the
month of October by three days. We are communicating this to our
inconvenienced customers through sms.”
Sam Elangalloor added, “For our Post Paid customers; who are customers
paying their bills at the end of every month, we will waive three days off
the BlackBerry monthly rental for the month of October. The three day waiver
will be reflected in the monthly bill sent to all our post paid BlackBerry
users for the month of October.”
Airtel clarified that although the root cause emanated from the global
provider of the services, the telco service provider was willing to offer
the extension as a token compensation for its customers.
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